Shipping policy

SHIPPING AND DELIVERY

Where we ship
We ship to Italy and to the European countries served by our store: France, Belgium, the Netherlands, Ireland, Finland, Sweden, Denmark. As these are intra-EU shipments, no customs duties are applied.

Courier
All e-bikes are shipped via DHL, with tracking provided by email upon shipment.

Shipping costs
- Italy: free shipping on all e-bikes.
- Abroad (EU): flat rate of €65 per e-bike.
- Accessories: shipped separately by the supplier; any costs are shown at checkout.

Delivery times
- Italy: 2–4 business days.
- Abroad (EU): 3–6 business days.
Delivery times start from order confirmation and may vary during peak periods.

Cash on delivery
Cash on delivery (COD) is available only for orders in Italy.

Orders with bike + accessories
If the order contains an e-bike and an accessory, you may receive two separate parcels: the bike from our warehouse in Italy, the accessory from the supplier.

Returns
The direct return costs are borne by the customer. Details are in our return policy.

Operating location / shipping: Via Giacomo Matteotti 32, 84084 Penta di Fisciano (SA)
Support: support@uniride.it

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This Policy applies to the e-bike rental services offered by UNIRIDE

1. Pickup

  • E-bikes must be picked up exclusively at the UNIRIDE operating location in Fisciano (SA).

  • Pickup takes place by appointment, arranged when the contract is signed.

  • At the time of pickup, a delivery report is drawn up with a checklist of included accessories and photos of the vehicle are taken.

  • The customer is required to check the condition of the bike and accessories: in the absence of immediate objections, the e-bike is presumed to have been delivered in perfect condition.

2. Return

  • The bike must be returned to the UNIRIDE operating location in Fisciano (SA) by the contract expiration date.

  • The bike must be returned clean, working, and complete with all received accessories.

  • In case of late return, the penalties specified in the rental contract apply.

3. Hours

  • Pickup and return must take place during the operating hours of the location, agreed with the UNIRIDE team.