Refund policy

Last updated: August 11, 2026

This policy governs returns, the right of withdrawal, and refunds for orders placed on uniride.it. A distinction is made between e-bike purchases (sale of goods) and e-bike rentals (service), because the applicable regulations differ.

PART 1 — E-BIKE PURCHASES (distance sales)

1. Right of withdrawal — 14 days. Pursuant to Articles 52 et seq. of the Consumer Code (Legislative Decree 206/2005), if you purchase an e-bike as a consumer, you have the right to withdraw from the contract without providing any reason within 14 days from the day on which you, or a third party designated by you, physically receive the goods.

2. How to exercise the right of withdrawal. Before the 14-day period expires, notify us of your decision to withdraw by means of an explicit statement sent to support@uniride.it, indicating the order number and purchase details. You may use the standard withdrawal form (Annex I, Part B, of the Consumer Code), but it is not mandatory. We will send you confirmation of receipt of the request.

3. Return of the goods. After notifying us of the withdrawal, you must return the e-bike within 14 days of the notification. The direct costs of return are borne by you. Since the lithium-ion battery is classified as dangerous goods (ADR) and the e-bike requires dedicated packaging and shipping, before sending it back contact support@uniride.it: together we will agree on a compliant and safe return method. The e-bike must be returned complete with battery, accessories, documentation, and suitable packaging.

4. Refund. We will refund the amount paid — including the standard delivery costs incurred at purchase (excluding any additional costs for a faster shipment chosen by you) — without undue delay and in any case within 14 days from the date on which we were informed of the withdrawal. The refund will be made using the same payment method used for the purchase, unless otherwise agreed. Pursuant to Article 56, paragraph 3, we may withhold the refund until we have received the e-bike or until you have proven that you have sent it back, whichever occurs first.

5. Liability for diminished value. You are liable for any diminution in the value of the goods resulting from handling other than what is necessary to establish their nature, characteristics, and functioning (Art. 57, paragraph 2). A normal test ride of the e-bike is permitted; use that compromises its condition, wear, or integrity may result in a deduction from the refund equal to the loss in value.

6. Legal conformity guarantee. All e-bikes sold are covered by the 24-month legal conformity guarantee provided for in Articles 128 et seq. of the Consumer Code. In the event of a lack of conformity, you are entitled to have conformity restored (repair or replacement) and, in the cases provided for, to a price reduction or termination of the contract. To activate the guarantee, contact support@uniride.it describing the defect and attaching proof of purchase.

7. Defective or incorrect products. If you receive an e-bike that is defective, damaged during transport, or different from the one ordered, contact us within a reasonable time after discovering the issue at support@uniride.it: we will arrange a replacement or refund with no return costs charged to you.

PART 2 — E-BIKE RENTALS (service)

This section governs the cancellation and refund of e-bike rentals booked online on uniride.it, سواء through the direct channel or through partner accommodation facilities. The early termination of the subscription contract by partner facilities is governed by the relevant Special Terms and is not covered by this policy.

Right of withdrawal. E-bike rental is a service relating to leisure activities with a specified date and time of performance. Pursuant to Art. 59, paragraph 1, letter n) of the Consumer Code (Legislative Decree 206/2005), the 14-day right of withdrawal provided for distance contracts does not apply to this service. The cancellation and refund conditions set out below remain applicable.

1. Cancellation more than 24 hours in advance. If you cancel at least 24 hours before the rental start time, you are entitled to a full refund of the amount paid, processed within 5-7 business days to the original payment method.

2. Cancellation between 24 hours and 1 hour before the rental. You receive a voucher equal to 70% of the amount paid: nominal, non-transferable, and usable within 14 days of issue for any rental available on the site.

3. Cancellation within 1 hour of the rental or no-show. Cancellations made less than 1 hour before the rental start time and no-show cases do not entitle you to a refund or voucher. The amount paid is retained in full.

4. Booking changes. You can change the date and time up to 24 hours before the rental starts, at no additional cost and subject to availability, via the link in the confirmation email or from your personal area on the website.

5. Cancellation by UNIRIDE. In the event of cancellation by us due to technical reasons, adverse weather conditions, or other obstacles, you are entitled to a full refund of the amount paid or, at your choice, to a 100% voucher usable within 30 days.

6. Damage to the e-bike. For rentals through partner accommodation facilities, no security deposit is required: any damage is handled according to the Rental Liability signed by the guest, with charges applied after return upon issuance of a regular invoice and without automatic charges to the payment method. The conditions applicable to direct-channel rentals are set out in the relevant rental agreement.

7. How to request cancellation. You can cancel from your personal area on the website or via the link in the confirmation email. For assistance, you may contact us at support@uniride.it. The time at which the request is received by the system shall prevail.

Contact. For any request regarding returns, withdrawals, or refunds: support@uniride.it — UNIRIDE, Via Giacomo Matteotti 32, 84084 Penta di Fisciano (SA).